Support
Email support@floorfunded.test or send a note. Logged-in traders can also open a ticket from the dashboard. Name the product, Futures or CFD, so the reply uses that rulebook.
FloorFunded accounts are simulated evaluations or funded accounts. Rewards are performance payments on simulated results. FloorFunded is not a broker, this is not investment advice, and profit is not guaranteed. Crossing a loss limit closes the account.